Workflow architecture from regulated industries — brought into aged care.
RelayOps was founded on a simple observation: the operational gap most providers face under the Strengthened Standards isn't a policy gap. It's a workflow gap. And workflow gaps don't close themselves by buying another platform.
The sector hit a step-change. The operating model didn't.
The Aged Care Act 2024 commenced on 1 November 2025. With it, the Strengthened Aged Care Quality Standards shifted what assessors look for: less "show me the document," more "show me how the document got lived." Most providers' policies are fine. What's exposed is the workflow underneath — the handoffs, the captures, the timestamps, the reminders.
This is the kind of operational problem that workflow architecture has solved in other regulated industries for years. Government compliance programmes. Insurance claims operations. Banking AML controls. The pattern is the same: regulator changes the bar, organisations bridge the gap with workflow design, not with new platforms.
That experience is what RelayOps brings to aged care.
Who's behind this.
Srinivas Chavan — Founder. Sydney, Australia.
15+ years as a Solution Designer and Business Architect across regulated industries — federal government, banking, insurance, and public-sector transport. Specialist in case management, workflow automation, and process design on enterprise platforms.
MBA in IT & International Marketing, University of Technology Sydney. Australian permanent resident, Sydney-based.
RelayOps is independent. No affiliation with the Aged Care Quality and Safety Commission, the Department of Health, Disability and Ageing, or any sector peak body. We don't represent the regulator. We help providers navigate it.
Four principles that shape every Sprint.
Design first, tool second.
We sketch the target workflow on a single page before opening any platform. The tool comes second — and it's almost always tools you already own.
The team makes the workflow real.
The build happens around your team, not on top of them. Your domain knowledge is the difference between a workflow that ships and one that gets shelved.
Fixed scope. Fixed price. Fixed timeline.
No scoping games. The engagement letter says what we'll deliver, by when, for how much, and what happens if we don't.
You own everything at day 30.
The workflow, the documentation, the training video, the evidence pack template. It sits inside your tenant. If you stop the retainer, it keeps running.
Calm, specific, evidence-driven.
We're not aged care lawyers. We're not the regulator. We're not a software vendor with a platform to sell. We're workflow architects who've spent years in regulated industries where the gap between documented policy and demonstrated practice is the thing that matters.
Our writing reflects this. We won't tell you what the Act requires — that's lawyer territory. We'll tell you how to operationalise what the Act requires, based on what's emerging in the published findings.
Most of what we publish on LinkedIn and in our lead materials is built around one observation: there's a real opportunity right now to move beyond tick-box compliance and build evidence systems that genuinely support the people delivering care every day. That's the work.